Are you passionate about building relationships and helping families find quality home care? Qualicare Hamilton is looking for a dynamic Community Outreach and Client Care Coordinator to join our growing team!
In this unique role, you’ll work directly with referral partners to promote our services while ensuring that new and existing clients are matched with the right caregiving team. If you’re an organized, outgoing professional with a heart for helping others and strong attention to detail, we want to hear from you!
SUMMARY
The Community Outreach and Client Care Coordinator plays a dual role in driving business growth through strategic community engagement and ensuring the smooth scheduling of services for clients and caregivers. This individual will build and maintain strong relationships with referral sources, proactively initiate outbound calls to generate leads and nurture partnerships, manage inbound inquiries, organize client schedules efficiently, and support marketing initiatives to strengthen Qualicare Hamilton’s presence in the community.
Key Responsibilities
- Promote Qualicare Hamilton’s services to community partners to drive business growth and generate referrals.
- Respond to and manage incoming client inquiries and coordinate caregiving services.
- Maintain up-to-date schedules for clients and caregivers using scheduling software.
- Support outreach and brand visibility through social media and CRM tools.
- Build, foster, and maintain strong relationships with clients, caregivers, and community stakeholders.
ESSENTIAL DUTIES & RESPONSIBILITIES
Community Outreach and Marketing
- Develop and execute local sales and marketing strategies in collaboration with the Administrator.
- Conduct a minimum of 40 outreach calls or visits per week to promote Qualicare services.
- Build relationships with referral sources including healthcare facilities, clinics, physicians, and eldercare organizations.
- Manage leads and opportunities through the CRM system.
- Assist with creating and posting content on social media platforms (Facebook, Instagram, etc.).
- Provide weekly updates and reporting on marketing activities and community engagement efforts.
Client Scheduling and Care Coordination
- Respond promptly to client referrals and inquiries.
- Match clients with appropriate caregivers based on needs, skills, and geography.
- Maintain and update client and caregiver schedules using scheduling software.
- Communicate with clients, families, and caregivers to manage scheduling needs and resolve conflicts.
- Ensure accurate documentation of client information and service details.
- Support the incident/complaint reporting process and participate in continuous quality improvement initiatives.
QUALIFICATIONS
- Post-secondary education preferred, ideally in business, healthcare, or a related field.
- 2–3 years of experience in sales, marketing, scheduling, or customer service (healthcare experience an asset).
- Strong organizational, communication, and interpersonal skills.
- Proficient with Microsoft Office (Word, Excel, PowerPoint) and CRM/scheduling software.
- Familiarity with social media platforms.
- Reliable vehicle, valid driver’s license, and insurance required.
BENEFITS
- Opportunities for professional development.
- Supportive team environment.
- Opportunity to make a meaningful difference in the lives of clients and families.
Work remote temporarily due to COVID-19.
Are you looking for a rewarding career in the healthcare industry? Look no further than Qualicare Home Care, a leading provider of compassionate and personalized care services. As a Great Place to Work certified organization with an impressive 90% approval rating, we pride ourselves on creating a supportive and fulfilling work environment for our dedicated team members.
At Qualicare Home Care, we understand that our employees are the heart and soul of our organization. That's why we strive to cultivate a culture of respect, collaboration, and growth, where your skills and contributions are valued and recognized. We believe that by investing in our employees' well-being and professional development, we can provide the highest quality care to our clients.
As a member of our team, you'll have the opportunity to make a meaningful difference in the lives of individuals and families in need. Whether it's assisting with daily activities, providing companionship, or delivering specialized healthcare services, your role as a caregiver will be vital in improving the quality of life for those we serve.
If you're passionate about providing exceptional care and want to be part of a trusted organization that prioritizes employee satisfaction, Qualicare Home Care is the perfect place for you. Join our team and experience the fulfillment that comes from making a positive impact every day. Apply now and embark on a rewarding career with us.
